What should be avoided during the consultation with a client?

Making promises about results should be avoided during the consultation with a client because it creates unrealistic expectations. In the beauty and cosmetology field, the outcome of a treatment can vary significantly depending on multiple factors such as skin type, hair condition, and the client's adherence to aftercare instructions. By promising specific results, the professional may set themselves up for client dissatisfaction if the outcomes do not meet the promised expectations. This practice can also potentially lead to liability issues if the client feels they did not receive the service they were assured of.

While discussing pricing options is necessary for transparency, asking about previous treatments is important for ensuring safe and effective services, and recommending home care products is a valuable part of providing comprehensive care, making assurances about results can undermine trust and credibility in the professional-client relationship.